Privacy Policy

1. Introduction

Zantara ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital marketplace platform, including our mobile applications and website (collectively, the "Services").

By using our Services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you register for an account or use our Services:

• Identity Information: Full name, username, profile photo
• Contact Information: Email address, phone number, shipping address
• Account Information: Login credentials (password is stored in encrypted form)
• Seller Information: Store name, business details, bank account information for payment disbursement

2.2 Transaction Information

We collect information related to your transactions on the Platform, including:

• Purchase history and order details
• Payment method and transaction records
• Shipping and delivery information
• Communication between buyers and sellers

2.3 Technical Information

We automatically collect certain technical information when you use our Services:

• Device type, operating system, and version
• IP address and approximate location
• App usage data and interaction patterns
• Push notification tokens

3. How We Use Your Information

We use the collected information for the following purposes:

• Account Management: To create, maintain, and secure your account
• Transaction Processing: To process orders, payments, and facilitate transactions between buyers and sellers
• Communication: To send you order updates, notifications, and respond to your inquiries
• Platform Improvement: To analyze usage patterns and improve our Services
• Security: To detect and prevent fraud, unauthorized access, and other security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Seller Verification: To verify seller identity and store legitimacy
• Dispute Resolution: To investigate and resolve disputes between users

4. Information Sharing and Disclosure

4.1 With Other Users

Certain information is shared as part of normal marketplace operations:

• Buyers can see seller store names, store information, and product listings
• Sellers can see buyer names and shipping addresses for order fulfillment
• Reviews and ratings are publicly visible on the Platform

4.2 With Service Providers

We may share your information with trusted third-party service providers who assist us in operating the Platform, including:

• Payment gateway providers for transaction processing
• Cloud hosting and infrastructure providers
• Email and notification service providers
• Analytics providers

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments and monitoring
• Access controls limiting data access to authorized personnel
• PCI-compliant payment processing through third-party gateways

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you Services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Transaction records are retained for a minimum period as required by applicable tax and financial regulations.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your account and associated personal data
• Data Portability: You can request a copy of your data in a structured, commonly used format
• Objection: You can object to certain processing activities

To exercise any of these rights, please contact us at support@zantara.web.id.

8. Cookies and Tracking Technologies

Our web services may use cookies and similar technologies to enhance your browsing experience. These help us understand usage patterns and improve our Services. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. International Data Transfers

Your information may be stored and processed in servers located in various jurisdictions. By using our Services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

11. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Platform and updating the "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Platform: Zantara
• Email: support@zantara.web.id
• Website: zantara.web.id